Delivery

0% VAT Rate - european customers with a VAT number and require 0% UK VAT rate, please sign up to our website and then send us your email address that you registered with, please also send us your:

1) VAT number, 

2) company name,

3) company address details.

Once we have checked the details are eligiable for 0% rate vat, we will then apply the 0% VAT rate to your online account for you to make future orders via our website with the vat charged at 0%.

If you require any further information please email us at sales@ryepac.co.uk

Delivery Exceptions 

ZONE 1: WILL TAKE AN EXTRA 1-2 DAYS FOR DELIVERY NO EXTRA CHARGE 
 
AB10-12, AB13-16, AB21-25, AB30-31, AB32 6, AB33-38, AB39 z, AB39 3, AB41 6-8,
AB41-43, AB43 6-8, AB44-45, AB51-56 & 63.
DD8-10, DD11, DG1-14 & 16, EX16-23 & 31-39, FK1-7, FK8 1,2, FKB3, FK9-21, KA26, LD1-8, LL15-49 & 51-78, PH8-16, PL10-19 & 22-35, PO30-41, SY7-25, TD1-12, TD14,
TD15 1, TD15 2, TR1-20 & 26-27.
 
ZONE 2: CHARGE LEVIED IS £18.50 PER PARCEL (30KG) EXTRA 1-2 DAYS FOR DELIVERY
 
HS1-9*, IV1-3, IV4-36, 40 & 52-54, IV41-49, 51 & 55-56, KA27*, KA28* KW1-3 & 5-14, KW15* KW16-17*, PA60, PA61, PA78, PH17-26, PH30-41, PH42, PH43, PH44, PH49-50, ZE1*, ZE203*
 
*Items posted from Scottish postcodes in zone 1 to Scottish island postcodes in zone 2 will incur a surcharge.
 
ZONE 3: CHARGE LEVIED IS £18.50 PER PARCEL (30KG) EXTRA 1-2 DAYS FOR DELIVERY
 
BT21-26, 29-35, 38-46, 49-61, 66-73, 75-91, BT47-48, 62-65, BT74, 92-94,
IM1-9 & 99, TR21-25
 
ALL NON-EU ORDERS ARE WELCOME BUT YOU MUST MAKE YOUR OWN ARRANGEMENTS FOR COURIER PICKUPS OR WE CAN ARRNAGE DELIVERY TO A UK SHIPPER.

Please note we use Parcelforce and DPD for all of our UK mainland deliveries

PLEASE NOTE: It is the customers' responsibility to be in when your order is due for delivery. It is essential to arrange to have your order delivered to an address where someone will be there to receive it.

Orders received by 2pm will usually be despatched the same day, provided that goods are in stock. We will make every effort to contact you and notify you of any delay in processing your order if an item is found not to be in stock. You will receive email notification when your order is received and you will also be sent notification when your goods are despatched. 

 
Delivery Service
The delivery service is based on a 1-2 working day service, meaning orders placed before 2pm Monday to Thursday will be delivered in 1-2 working days and orders placed before 2pm on Friday will be delivered on the following week. Please note that although this service is generally reliable IT IS NOT GUARANTEED and no delivery time is stipulated***. A next day by noon service is available at extra cost this service is not available in any exception zone area.

All our services are trackable and if you call us then we will be happy to supply you with tracking details of your parcel. A signature will be required as a proof of receipt of goods. We will accept special instructions to leave with a neighbour if you think you might not be in, this must be arranged and added to your order notes when placing your order.

We can provide a Saturday Delivery - Our usually delivery service is Monday - Friday (Our couriers can deliver on a Saturday, but it is a premium service at extra cost, and not quite as reliable. Please select Saturday delivery at the checkout, this is only available up to 2pm on Friday.

Important
Please note some UK destinations are too remote to receive an 1-3 day service from Parcelforce. Please check to see whether your postcode is able to receive deliveries before placing an order and paying for this service.

A signature will be required as a proof of receipt of goods.  

1) Please note delivery prices quoted exclude VAT
2) No deliveries will be made on Christmas Day, Boxing Day, New Years Day and bank holidays.
3) A  next day before noon or weekend delivery will incur a surcharge and must be arranged by phone. We can arrange a guaranteed timed service for delivery before noon, except in exception areas. 

Out of Stock Items
All products with an add to cart button on this site are usually in stock items and available for online order or collection. If upon receipt of your order a product is found to be out of stock, we will attempt to inform you immediately as to the next possible delivery date.  If you are planning to collect then we advise that you phone in advance to ensure items are in stock.  

Delivery Terms and Conditions

We contract a Third Party for deliveries, although we endevour to achieve our 1-2 day delivery service we cannot be held responsable for hub depot break downs, vehicle breakdowns, extreme weather conditions acts of malicious or terrorist incidents or any unforseen occurences that delay or curtail your delivery. (Please order in plenty of time for vital deliveries) accidents do happen rarely. Our Third party Deliveries are contracted only to deliver to customers threshold (door) not to where the customer may want goods put. Any order refused because driver will not carry item to a specific area other than threshold will not be accepted and will be liable for return postage  and incur a £25 administration fee as the delivery company has fulfilled their contract you have broken yours by not accepting delivery. Any parcel delivered that in your opinion appears damaged parcel must be signed for as damaged, do not sign parcels as unchecked no claims for damages can be claimed at later date. Please report any problems with your order within 48 hours of receipt, any items to be returned we must be informed of within 7 working days from day of delivery in writing no exceptions. (You must check your delivery within 48 hours) 

Returns